They deleted my account even though I paid for the Vision-Pro. I am under time constraints and had to get my site going quickly. Support was slow to get back to me.
I gave them the login details to my site and they still did not correct the problems even though I followed all the documentation and advice they gave.
I offered to pay them for their services yet they deleted my account and I have paid for the template.
I was polite and straight forward – sent them screen shots showing the issues. Slow to reply and did not fix the issues. I am so disappointed.
I asked them to give me a refund and they could delete Vision Pro from my admin.
Really disappointed in Alexa Themes.